The constant cycle of hiring, firing, and finding employees is exhausting. Be honest; you work hard, and you expect your employees to do the same. It makes you wonder, “Why can’t employees just come in, do their job with excellence, and repeat?”
This is the most common problem I see as I consult: frustrated employers who just want to put an end to the constant employee stresses. And while that stress will never go away, there are things that can alleviate it. Here is how I help business owners.
When I work with a business about personnel issues, I spend time with the employees and report back what’s going on from a ground level view. That way, the business owner gets an objective view as to what’s going on. Even though the employee knows that the owner brought me in, the employees tend to open up. And, I can determine a lot just by being around them.
But there is no new science here. Business in and business out, I find that most employees don’t like their job or don’t perform well in their job because they have a struggle in one of the following 3 areas: working conditions, compensation, and coworker relationships. Let’s take a look at each one to find a pathway out of this maze.
Working Conditions: This is either a frustration with the physical environment or the hours. Sometimes these things can’t change. But a real difference is made in an employee’s attitude when owners and manager are sympathetic and when small differences are made. Is your environment hot? Then, once a week, bring in Gatorade or ice cream. Are the hours long? Every now and then give someone an hour off. Whatever it may be, seek to alleviate the challenges of the work environment and watch employees improve their attitudes.
Compensation: Everybody complains about what they make. Even the top earners want to make more. So, what do you do if an employee has reached the top of their earning potential within your organization? Create a bonus system to keep them motivated. Base that bonus system on the companies increases and you win both ways: increased income and happier employees.
Coworker Relationships: Sometimes, employees just don’t like each other. It can’t be helped. The only options are either moving employees around or letting some go. But your employees need to know that their “getting along” with co-workers is a job requirement for keeping their job.
So, these challenges will never go away, but they can be mitigated if you take active steps on your part. Alleviate even one of these three, and your environment will improve for you and your employee.
Gordon Duncan is the CEO/Consultant of ProSight Success. He does on sight and tele-consulting for businesses across the country. Contact him at firstname.lastname@example.org if he can help. Find resources to train your front desk staff at:
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Gordon Duncan is an award-winning educator, salesman, teacher, manager, and writer. He has taught in the public school system, lobbied for school's accreditation, managed eye clinics, led sales' teams, and also publishes books on theology, church, and culture.