How To Handle Front Desk Errors

The front desk keeps making mistakes.
The claims keep getting denied.
You’ve spoken to them.
Nothing changes. 
 
What do you do?
 
How many of you have been in this situation?  If you are responsible for filing the insurance claims in your office, I know you have been.  It is so frustrating.  So, again, what do you do?  Here are a few tips.
 
First, continue to address the front desk staff, but be sure you do it professionally.
Second, document each interaction.
Third, address the concern with whomever is the manager of the front desk (if there is one).
 
If none of that changes anything, here is the best plan.
 
Document the dollar amount of the denied claims.
Calculate the amount of time you spend on re-filing the claims.
Multiply that time by hourly salary.
Show your owner or manager the real cost of a denied claim.
Ask them to intercede.
 
Hopefully, the owners or managers will step in.  The biggest challenge in the whole scenario may be maintaining your cool and being the professional.  But that’s who you are:  a professional.  Ultimately, if the problem persists, it rests on the owner at that point.  Hopefully, your efforts will make a longstanding change and not just a temporary one.
 
Hang in there.
 
Gordon Duncan
919-412-8161
 
HealthCare Pro Academy – Billing & Coding Mentorship
Front Desk Academy
www.prosightsuccess.com
www.prosightworkbook.com
 
 
 
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