Prosight Success System
  • Home
  • About
  • Contact
  • Blog

How To Handle Front Desk Errors

9/13/2018

0 Comments

 
Picture
The front desk keeps making mistakes.
The claims keep getting denied.
You’ve spoken to them.
Nothing changes. 
 
What do you do?
 
How many of you have been in this situation?  If you are responsible for filing the insurance claims in your office, I know you have been.  It is so frustrating.  So, again, what do you do?  Here are a few tips.
 
First, continue to address the front desk staff, but be sure you do it professionally.
Second, document each interaction.
Third, address the concern with whomever is the manager of the front desk (if there is one).
 
If none of that changes anything, here is the best plan.
 
Document the dollar amount of the denied claims.
Calculate the amount of time you spend on re-filing the claims.
Multiply that time by hourly salary.
Show your owner or manager the real cost of a denied claim.
Ask them to intercede.
 
Hopefully, the owners or managers will step in.  The biggest challenge in the whole scenario may be maintaining your cool and being the professional.  But that’s who you are:  a professional.  Ultimately, if the problem persists, it rests on the owner at that point.  Hopefully, your efforts will make a longstanding change and not just a temporary one.
 
Hang in there.
 
Gordon Duncan
919-412-8161
 
HealthCare Pro Academy – Billing & Coding Mentorship
Front Desk Academy
www.prosightsuccess.com
www.prosightworkbook.com
 
 
 
​

0 Comments



Leave a Reply.

    Gordon Duncan

    Gordon Duncan is an award-winning educator, salesman, teacher, manager, and writer. He has taught in the public school system, lobbied for school's accreditation, managed eye clinics, led sales' teams, and also publishes books on theology, church, and culture.

    He has been happily married to Amy for over 20 years and is the proud father of 3 wonderful girls. 

    He is a graduate of East Carolina University and Reformed Theological Seminary. 

    He has been in the eye industry since 1999, an elder in the Presbyterian Church of America (PCA) since 2000, planted Sovereign King Church in Garner, NC in 2005, and planted Evident Grace Church in Fredericksburg, VA in 2013. 

    Archives

    September 2021
    October 2020
    September 2020
    December 2019
    September 2019
    May 2019
    March 2019
    December 2018
    November 2018
    October 2018
    September 2018
    August 2018
    July 2018
    June 2018
    May 2018
    April 2018
    March 2018
    February 2018
    January 2018
    December 2017
    November 2017
    October 2017
    September 2017
    August 2017
    July 2017
    June 2017
    May 2017
    April 2017

    Categories

    All

    RSS Feed

Powered by Create your own unique website with customizable templates.
  • Home
  • About
  • Contact
  • Blog