Do you have someone who is able to train each position in your office? Probably not. It is hard to have that many quality staff.
Many offices only have one person staffing each position, and even if they have more than one, that doesn’t mean that each person could train someone.
That reality breeds two problems:
One, if a staff person leaves abruptly, the office struggles or even has tasks that go undone. Insurance may not be filed for weeks, for example.
Two, employers keep bad employees around because they fear they can’t replace them if they let them go.
Has this happened to you or are you in danger of being in this situation? Are you holding on to staff that you should let go or are you paying someone more money that they are worth? Here are a few ideas to get yourself out of that situation.
Borrow a Staff Person: Most employers have a friend in the profession. Find a friend who has a top-notch employee, and partner with them to have their employee come in for an afternoon of training.
Cross Train: Take an afternoon per month and have each of your staff train the rest. This ensures that every person can do every job.
Bring in a Consultant: Many healthcare professionals like myself off in person and virtual training. My Front Desk Academy can be tailored made to whatever need you may have.
No matter what, don’t leave yourself stranded or be held hostage by outgoing to poorly performing staff. Your practice and patients deserve better.
Gordon Duncan is the CEO/Consultant of ProSight Success and has trained employees for nearly 20 years.
ProSight Success has several tools to help you with all of this. Our international bestseller, Practice Progress, goes deep into the philosophies above. You can find the paperback at Amazon.
However, your best value is the full 7 Step, 7 Book ProSight Success System. We offer it in 3 formats:
Digital ProSight Success System
Paperback ProSight Success System
And our best value: the ProSight Success Workbook that includes a digital copy and a free hour of consulting.
Of course, Gordon Duncan, our CEO, is also available for private consulting. Email him at firstname.lastname@example.org.
No matter what, don’t surrender your ground in the eye care industry. You have so much to offer.
Gordon Duncan is an award-winning educator, salesman, teacher, manager, and writer. He has taught in the public school system, lobbied for school's accreditation, managed eye clinics, led sales' teams, and also publishes books on theology, church, and culture.