HOw To File Insurance While WEaring Lots of Hats and Juggling Lots Of Responsibilities

​When I first began managing my eye doctor’s office, I wore many hats.  I was the manager, insurance filer, and backup for every position.  Each was essential, but I if failed in the insurance area, the office ran out of money.  It almost happened one time, and from that experience, I learned a few hard lessons.  The challenge before me was learning how to wear all my hats while still making sure that the insurance companies paid us what we deserved.
 
Can you relate?  Do you wear hats in addition to filing insurance?  How do you manage?  The greater question is how do you do your job and not lose your sanity?  
 
As I progressed from manager to consultant, I realized that the stess put on most Billing and Coding experts was ridiculous.  However, after working with dozens of filers, their advice for insurance experts who also wear other hats came down to this:
 
Prioritize Personal Rest and Care – You have an important job.  You can’t live off of coffee, energy drinks, and little sleep.  To manage things well, you have got to take care of yourself.  You won’t be able to do file, manage, and have a personal life if your body and brain break down. 
 
Block Out Time – This approach might be the toughest of all, but it is the most practical.  Most of the successful filers/managers I work with do this.  They block out certain hours in the day that are dedicated to working on insurance.  Their doctors and staff know not to bother them unless it is urgent.  This time allows them to dedicate and focus their time to the really tough claims or to burn through a massive amount of work in a short amount of time.
 
Find a Support Team – The most effective filers/managers have a support team.  Whether that be a friend they grab lunch with regularly, are part of a managing cohort, or have a mentor, thriving while being responsible for so much demands support. 
 
How about you?  Are you thriving?  Surviving?  Neither?  What positive steps can you put in place to do your multiple jobs well?  Even if you can’t do the three above, could you make changes in one of those areas?   
 
If we can help, please let us know.
 
I’m thankful for all of you Billing and Coding Professionals out there.  Hang in there, and keep doing the profession proud.
 
Gordon Duncan
919-412-8161
 
HealthCare Pro Academy
www.jgordonduncan.com
www.prosightsuccess.com
www.prosightworkbook.com
 

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