How To Rescue A Bad Hire

How do you rescue a bad hire?
 
We’ve all been there.  Your new employee isn’t jelling with the team.  They seem to lack the hustle necessary to be a productive team member.  They’ve been late a time or two.  Or worse, you just don’t like them.
 
What do you do?  Well, here are 3 steps.
 
1:  Give them an early review.
 
Give the new employee a review within their first 14 days, 30 days at the latest.  If necessary, re-align the company’s ethos with the employee’s expectations and let them know where they can improve.  Let them know what a “good” employee looks like.
 
2:  Assign them a mentor.
 
Make sure that employee has a trusted mentor who can communicate your “way” of doing business.  Make sure that mentor is objective and inspiring.  Entrust the mentor to train the employee and get regular check-ups with both.  That way the “bad” employee has someone to go to at all times.
 
3:  Communicate what a “good” employee is.
 
The mistake I see so many employers make is that they are constantly reacting to their employees.  Instead, make it clear what a good employee is. Make a list if need be.  A good employee gets to work on time, places patients’/customers’ needs above their own, helps out in other stations during down times…whatever.  Leave no doubt in your questionable employee what success looks like.
 
Not every employee is a good hire and not every employee can be rescued.  But, there is no need to waste your time or constantly let employees go.  These 3 steps are time-tested and might make a difference in your office/business/practice.

ProSight Success offers two mentoring programs for training and for rescuing those bad hires.  Our first is our Front Desk Academy, a fully customizable program for front desk professionals that can be implemented in person or on various digital platforms.  Our second is our HealthCare Pro Academy which is geared towards Billing & Coding Professionals.  This program is also available in person and on various digital platforms.  

Gordon Duncan is the CEO of ProSight Success, a resource and consulting group working to make businesses and practices more enjoyable, profitable, and efficient. 
 
 

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