Lessons Learned From a Lifetime Billing and Coding Expert

Weebly Photo

​Let me tell you about Nancy.
 
Nancy has over 30 years of Billing and Coding experience.  That’s right, over 30 years.  I like to tell her, “You are the cliché.  You literally have forgotten more than all of us know.” 
 
And what does Nancy do with all of that knowledge?  She works full-time for an Optometrist, and she picks up extra money by doing contract work with the other doctors in the area.  In our community, she is the repositor of almost all Billing and Coding info…and she makes a great living. 
 
In the Billing and Coding world, she is many people’s ideal.  She maximizes her skills, makes a good living, and is respected.  In light of that, the question is, “How did she get there?  How did she do it?”  Nancy gives this advice. 
 
Be Patient - First of all, Nancy was patient.  She didn’t get started in the industry and declare herself an expert.  She built a resume of experience and quality work.  She didn’t expect anything to be given to her.  She worked countless hours for her employer, and only after years of work, did she begin contracting with other doctors.  No one doubted her expertise.  All parties knew she could deliver on her promises.
 
Don’t Be Greedy – Before contracting with other doctors, Nancy took lots of phone calls from folks who had questions.  Most every Billing and Coding employee in the area knew that if you emailed or called Nancy, she would do everything she could to answer your question.  She was generous.  She knew that if she did good work, people would see it and appreciate it.  She did this for free because people helped her when she got started.
 
But the thing that made the biggest difference in Nancy’s career was this: Nancy delivered.
 
Deliver on Your Promises - After years of making a difference in her and other offices, Nancy got the call. When a doctor needed help cleaning up their insurance A/R, there was no question who to ask.  No one had a better reputation than Nancy.  They knew she delivered on her promises.  She was the area’s go to.
 
If you are planning a long career in the Billing and Coding industry, Nancy’s example is a good one to follow.  Whether you plan on doing contract work on the side or even starting your own Billing and Coding business, practicing patience, not being greedy, and delivering on your work is a good pattern to follow.
 
So, where are you in your journey?  Are you working for yourself?  Are you working from home?  Are you working for someone else?  In part two of this series, I’ll address how you can get started and how you can develop/grow your discipline, drive, and determination.
 
In the meantime, if you are interested in starting or developing your own billing and coding business, we would love to help.  That’s why we started the HealthCare Pro Academy.  You can find out more about us below.
 
I’m thankful for all of you Billing and Coding Professionals out there.  Hang in there, and keep doing the profession proud.
 
Gordon Duncan
919-412-8161
 
HealthCare Pro Academy
www.jgordonduncan.com
www.prosightsuccess.com
www.prosightworkbook.com
 
ProSight Success offers a training and mentoring program for Billing and Coding Professionals.
 
How does a mentor from HealthCare Pro Academy help? Some of the benefits are…
 
1.     180-Day Personal & Professional Growth Plan
2.     Guidance in Expanding Your Circle of Influence
3.     Training on how to Increase Your Personal Income over a 180-Day Period
4.     Creating a Personal Accountability Model to Keep You on Track
 
And lots more.
 
Our program costs $127 a month, and we will work with you for six months. Upon signing up, you will receive a survey to fill out about your background. Upon completion, email it back, and we will set up our first conference. We will talk online twice a month for 45 minutes, and you will also have access via phone and text throughout the month.
 
Below you will find references, and don’t hesitate to call me directly if you have questions. 
 
I look forward to helping you grow in your career.  You deserve it.
 
Bio:
 
Gordon Duncan is an award-winning educator, salesman, teacher, manager, and writer. He has been in the eye industry since 1999 and is the author of the eight-book ProSight Success System. His book “Practice Progress” has charted #1 in 6 different countries.  Gordon currently consults in the eye care, medical, as well as the manufacturing industry.
 
Reference:
 
“I’ve Known Gordon for seven years and have been thoroughly impressed by his work ethic, professionalism, and knowledge of the practice of Optometry. He’s helped me tackle overwhelming tasks by implementing procedure manuals and simplifying complex employee issues. I highly recommend him as a consultant and feel confident in his abilities to serve as a guide in any optometric practice.”  C. C. Byrd, OD
 
 

---