Navigating New Medical Office Management

I received a message from a trusted billing and coding professional the other day.  She asked me about a national company that contracted with her doctors to take over their operations.  She was concerned that her office environment was about to change.  Job security was a legitimate worry as well.
 
All of this is understandable.  As a manager, I was part of a franchise that was heavy handed in control, and later, I was part of an ownership/culture change.  Those were the circumstances that led me to start my own consulting business. 
 
The real question in these situations is, “What can I do as an employee?”  My answer, “Be a professional.”
 
Working like a Professional is always the right, first step.   A professional sets the example.  They don’t complain to other employees.  They take their concerns to ownership instead of spreading dissent.  They partner with the new management trying to be a part of the solution and not another problem for them to solve. 
 
She asked, “What if it is a terrible situation?”  I encouraged her that if she was a professional throughout, she could get a good reference from her boss.  If that was impossible, she could still leave with dignity.  Skilled Billing and Coding professionals are in demand. 
 
These types of things happen in the medical industry, and quite often, they are out of the medical professional’s control.  The only thing that can be controlled is the employee’s professionalism.  So, hang there, everybody.  Be the professional.  Keep your head held high. 
 
I’m thankful for all of you Billing and Coding Professionals out there.  Hang in there, and keep doing the profession proud.
 
Gordon Duncan
919-412-8161
 
HealthCare Pro Academy – Billing & Coding Mentorship
www.jgordonduncan.com
www.prosightsuccess.com
www.prosightworkbook.com
 
 
 
​

---