Prosight Success System
  • Home
  • About
  • Contact
  • Blog

One Insurance Question That Will Build Patient Loyalty

6/18/2018

0 Comments

 
Picture
Does your office communicate insurance-filing competence to your patients? 

Or do you just take the patient’s insurance card and co-pay and ask them to wait to be seen?
 
If you only do the latter, you are missing out on a prime opportunity to care for your patients and build patient loyalty.  Let me explain.
 
The standard practice when a patient walks in the door is to say, “Are we filing any insurance for you today?”  Sometimes, the question may differ, especially if you have filed for them before, but the question remains the same.  The typical next interaction is having the patient pay their co-pay or perhaps you give them an explanation of benefits.  From that point, there is very little interaction about the patient’s insurance unless there is a problem.
 
Notice, I use the words “typical” and “standard”.  That’s the problem.  These days, typical and standard will put you out business. 
 
Instead, there is one more item you can communicate that will build great patient satisfaction and loyalty.  Have your front desk say something like this:
 
“We promise that we will make every effort to file your insurance correctly, and if there is any concern, we will contact you directly. Do you have any concerns or questions right now?”
 
I tell you, no office says this, and if you do, your patients will be blown away.  It’s the small things that make difference between loyalty and losing a patient.  Try it today, and your patients will love it.
 
Gordon Duncan is the CEO/Consultant of ProSight Success and has trained employees for nearly 20 years. 
 
ProSight Success has several tools to help you with all of this.  Our international bestseller, Practice Progress, goes deep into the philosophies above.  You can find the paperback at Amazon. 
 
However, your best value is the full 7 Step, 7 Book ProSight Success System.  We offer it in 3 formats:
 
Digital ProSight Success System
Paperback ProSight Success System
 
And our best value:  the ProSight Success Workbook that includes a digital copy and a free hour of consulting.
 
Of course, Gordon Duncan, our CEO, is also available for private consulting.  Email him at gordon@jgordonduncan.com.
 
 
​

0 Comments



Leave a Reply.

    Gordon Duncan

    Gordon Duncan is an award-winning educator, salesman, teacher, manager, and writer. He has taught in the public school system, lobbied for school's accreditation, managed eye clinics, led sales' teams, and also publishes books on theology, church, and culture.

    He has been happily married to Amy for over 20 years and is the proud father of 3 wonderful girls. 

    He is a graduate of East Carolina University and Reformed Theological Seminary. 

    He has been in the eye industry since 1999, an elder in the Presbyterian Church of America (PCA) since 2000, planted Sovereign King Church in Garner, NC in 2005, and planted Evident Grace Church in Fredericksburg, VA in 2013. 

    Archives

    September 2021
    October 2020
    September 2020
    December 2019
    September 2019
    May 2019
    March 2019
    December 2018
    November 2018
    October 2018
    September 2018
    August 2018
    July 2018
    June 2018
    May 2018
    April 2018
    March 2018
    February 2018
    January 2018
    December 2017
    November 2017
    October 2017
    September 2017
    August 2017
    July 2017
    June 2017
    May 2017
    April 2017

    Categories

    All

    RSS Feed

Powered by Create your own unique website with customizable templates.
  • Home
  • About
  • Contact
  • Blog