The world saw one of the greatest sports’ gaffs of all time this past week. Did you see it?
With mere seconds remaining and the Cavaliers tied with the Golden State Warriors in Game One of the NBA Finals, George Hill missed a free throw. Had he made it, the Cavaliers would have been up by one. A gaff, I imagine, but not one of the greatest.
What happened next was a shock. Cavalier forward, J.R. Smith grabbed the offensive rebound. He had time to put up another shot or pass to someone else. But instead, he began to dribble the time off the clock. Cavalier legend, LeBron James yelled at him to pass. Unfortunately, time ran out, the game went to overtime, and the Cavaliers lost.
J.R. Smith has given various reasons for his gaff, but he admits that he thought the Cavaliers had the lead.
J.R. Smith is an NBA champion, and hopefully, this will not be what he’s known for, but the lesson from the moment is the pressing need for situational awareness. Had he been aware of the situation, surely, Smith would have acted differently.
What about your business? How does your practice emphasize situational awareness?
Do your employees know the schedule each day?
Are they aware of any peculiarities in terms of patients or customers?
Do they know when their managers are in or out?
Much like the assumption that J.R. Smith knew what the score was, these things may seem obvious, but they aren’t. When your day gets busy, when customers and patients arrive all at the same time, most assumptions walk out the door.
Simple, brief team meetings each day can prevent commonplace gaffes. Take 5-10 minutes each day to update your staff about schedules, inventories, and the like. Watch them act as pros in heated moments, and see your customers and patients appreciate their coolness under pressure.
Gordon Duncan is the CEO/Consultant of ProSight Success and has trained employees for nearly 20 years.
ProSight Success has several tools to help you with all of this. Our international bestseller, Practice Progress, goes deep into the philosophies above. You can find the paperback at Amazon.
However, your best value is the full 7 Step, 7 Book ProSight Success System. We offer it in 3 formats:
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Paperback ProSight Success System
And our best value: the ProSight Success Workbook that includes a digital copy and a free hour of consulting.
Of course, Gordon Duncan, our CEO, is also available for private consulting. Email him at firstname.lastname@example.org.
ProSight Success offers a training and mentoring program for Billing and Coding Professionals.
How does a mentor from HealthCare Pro Academy help? Some of the benefits are…
1. 180-Day Personal & Professional Growth Plan
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Gordon Duncan is an award-winning educator, salesman, teacher, manager, and writer. He has taught in the public school system, lobbied for school's accreditation, managed eye clinics, led sales' teams, and also publishes books on theology, church, and culture.