Prosight Success System
  • Home
  • About
  • Contact
  • Blog

Situational Awareness, Team Meetings, & Business Under Pressure

6/3/2018

0 Comments

 
Picture
The world saw one of the greatest sports’ gaffs of all time this past week.  Did you see it?
 
With mere seconds remaining and the Cavaliers tied with the Golden State Warriors in Game One of the NBA Finals, George Hill missed a free throw.  Had he made it, the Cavaliers would have been up by one.  A gaff, I imagine, but not one of the greatest. 
 
What happened next was a shock.  Cavalier forward, J.R. Smith grabbed the offensive rebound.  He had time to put up another shot or pass to someone else.  But instead, he began to dribble the time off the clock.  Cavalier legend, LeBron James yelled at him to pass.  Unfortunately, time ran out, the game went to overtime, and the Cavaliers lost. 
 
J.R. Smith has given various reasons for his gaff, but he admits that he thought the Cavaliers had the lead. 
 
J.R. Smith is an NBA champion, and hopefully, this will not be what he’s known for, but the lesson from the moment is the pressing need for situational awareness.  Had he been aware of the situation, surely, Smith would have acted differently.
 
What about your business?  How does your practice emphasize situational awareness? 
Do your employees know the schedule each day?
Are they aware of any peculiarities in terms of patients or customers?
Do they know when their managers are in or out?
 
Much like the assumption that J.R. Smith knew what the score was, these things may seem obvious, but they aren’t.  When your day gets busy, when customers and patients arrive all at the same time, most assumptions walk out the door.
 
Simple, brief team meetings each day can prevent commonplace gaffes.  Take 5-10 minutes each day to update your staff about schedules, inventories, and the like.  Watch them act as pros in heated moments, and see your customers and patients appreciate their coolness under pressure.
 
Gordon Duncan is the CEO/Consultant of ProSight Success and has trained employees for nearly 20 years. 
 
ProSight Success has several tools to help you with all of this.  Our international bestseller, Practice Progress, goes deep into the philosophies above.  You can find the paperback at Amazon. 
 
However, your best value is the full 7 Step, 7 Book ProSight Success System.  We offer it in 3 formats:
 
Digital ProSight Success System
Paperback ProSight Success System
 
And our best value:  the ProSight Success Workbook that includes a digital copy and a free hour of consulting.
 
Of course, Gordon Duncan, our CEO, is also available for private consulting.  Email him at gordon@jgordonduncan.com.

ProSight Success offers a training and mentoring program for Billing and Coding Professionals.

How does a mentor from HealthCare Pro Academy help? Some of the benefits are…

1.     180-Day Personal & Professional Growth Plan
2.     Guidance in Expanding Your Circle of Influence
3.     Training on how to Increase Your Personal Income over a 180-Day Period
4.     Creating a Personal Accountability Model to Keep You on Track

And lots more.

 
 

0 Comments



Leave a Reply.

    Gordon Duncan

    Gordon Duncan is an award-winning educator, salesman, teacher, manager, and writer. He has taught in the public school system, lobbied for school's accreditation, managed eye clinics, led sales' teams, and also publishes books on theology, church, and culture.

    He has been happily married to Amy for over 20 years and is the proud father of 3 wonderful girls. 

    He is a graduate of East Carolina University and Reformed Theological Seminary. 

    He has been in the eye industry since 1999, an elder in the Presbyterian Church of America (PCA) since 2000, planted Sovereign King Church in Garner, NC in 2005, and planted Evident Grace Church in Fredericksburg, VA in 2013. 

    Archives

    September 2021
    October 2020
    September 2020
    December 2019
    September 2019
    May 2019
    March 2019
    December 2018
    November 2018
    October 2018
    September 2018
    August 2018
    July 2018
    June 2018
    May 2018
    April 2018
    March 2018
    February 2018
    January 2018
    December 2017
    November 2017
    October 2017
    September 2017
    August 2017
    July 2017
    June 2017
    May 2017
    April 2017

    Categories

    All

    RSS Feed

Powered by Create your own unique website with customizable templates.
  • Home
  • About
  • Contact
  • Blog